bb88 game Privacy Policy

1 Introduction and Scope

bb88 game ("we", "our", or "the platform") operates an online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use the bb88game.cam website or launch our mobile application, how that information is used, and what rights you have regarding your information.

This Policy should be read together with our Terms and Conditions, as both documents together form the overall framework governing your account and use of the service. By using any bb88 game service, you acknowledge that the terms of this Policy apply to you.

2 Types of Information Collected

We collect two types of information — information you provide directly to us, and information generated automatically while you use the service.

2.1 Personal Information Provided Directly

• Full name and date of birth
• Mobile number and email address
• Residential address (including district and division)
• National ID number or information from other identity documents (required when account verification is needed)
• Mobile financial service account details (bKash, Nagad, Rocket or Upay — used solely to process transactions)

2.2 Automatically Collected Information

• IP address and device type
• Browser name and version
• Date and time of site access
• Pages visited and session duration
• Referral URL (where you came from before visiting the site)
• Gaming activity and transaction history

2.3 Information Received from Third Parties

In some cases we may receive limited information from payment providers or third-party identity verification services. This information is used only to prevent fraudulent activity and to ensure account security.

3 How Information Is Collected

We collect information through the following methods:

1. Registration form: When you open a new account, you voluntarily provide your name, mobile number, and other details.
2. Payment processing: When you make a deposit or withdrawal, your mobile financial service account details are used to complete the transaction.
3. Cookies and tracking technology: Usage patterns are recorded automatically through cookies stored in your browser.
4. Customer support: If you contact us via live chat or email support, those conversations may also be stored.
5. Log files: The server automatically keeps a log of every request, including the IP address, time, and details of the resource requested.

4 Purpose of Using Information

bb88 game uses collected information for specific and legitimate purposes. Those purposes are listed below:

4.1 Account Management

Creating and maintaining your user account, verifying your identity, and protecting against the opening of multiple accounts.

4.2 Service Delivery

Running games, processing bonuses, completing payments, and providing customer support via live chat and email.

4.3 Fraud Prevention and Security

Identifying suspicious transactions, preventing account hacking, and maintaining overall platform security. SSL encryption is actively used for this purpose.

4.4 Service Improvement

Analysing usage patterns to improve game selection, interface design, and site performance.

4.5 Communications

Sending account-related notifications, transaction confirmations, and promotional messages (only with your consent).

5 Sharing Information with Third Parties

bb88 game does not sell or rent your personal information. However, limited information may be shared with third parties in the specific situations below:

1. Payment providers: Only the information necessary to process transactions is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay.
2. Service providers: Trusted companies that manage technology services, hosting, or analytics on our behalf may receive the information they need to carry out their work. They may not use this information for their own purposes or for any other purpose.
3. Legal obligations: We are required to provide information to comply with a legal order or judicial directive from a competent authority. In such cases we will provide only the information specifically directed.
4. Fraud prevention: If evidence of fraudulent activity is found on an account, relevant information may be shared with the appropriate investigating body.
5. Business transfer: If bb88 game is ever subject to an acquisition or merger, user information may form part of that transaction — however, the new owner will be bound by the terms of this Policy.

6 Cookies and Tracking Technology

Cookies and similar tracking technologies are used on the bb88 game website. A cookie is a small text file stored in your browser.

6.1 Types of Cookies

• Essential cookies: Necessary to maintain login state and manage sessions. Without them the platform cannot function properly.
• Analytical cookies: Used to understand how users navigate the site. This information is held in aggregated and anonymous form.
• Functional cookies: Used to remember language preferences and other personal settings.

6.2 Managing Cookies

You can block or delete cookies by changing your browser settings. However, disabling essential cookies may cause some services to stop working correctly. The method for managing cookies differs by browser — refer to your browser's help section for guidance.

7 Data Retention and Security

7.1 Retention Period

Your information is retained while your account is active. Even if you request account closure, financial transaction records and identity-verification documents may be kept for a set period for legal and security reasons.

7.2 Security Measures

We follow industry-standard security practices to keep your information safe:

• SSL/TLS encryption active on all data transmissions
• Passwords stored as hashes — no staff member can view a password directly
• Firewall and intrusion-monitoring systems in place to prevent unauthorised access
• Database access strictly controlled — only authorised staff can access the information they need
• Regular security reviews and vulnerability assessments

8 User Rights

As a registered user of bb88 game, you have the following rights:

8.1 Right of Access

You have the right to request information about what data we hold about you. Send this request to our support email and we will process it as quickly as possible.

8.2 Right to Rectification

If any information we hold about you is incorrect, you have the right to request that it be corrected. Many details can be changed directly from your account settings.

8.3 Right to Erasure

After your account is closed, you may request the deletion of information that is not legally or operationally required to be retained.

8.4 Right to Object

You have the right to object to your information being used for marketing purposes and to unsubscribe from promotional communications. However, it is not possible to object to processing that is essential for delivering the service.

8.5 Data Portability

In certain circumstances you may request your personal information in a structured, commonly used format.

9 Protection of Minors

bb88 game strictly prohibits anyone under the age of 21 from using the service. We do not knowingly collect personal information from anyone under 21.

An age verification process is followed at registration. If we find evidence that an account belongs to someone under 21, that account will be closed immediately and the collected information will be deleted. For more details on responsible gaming, please visit our Responsible Gaming page.

10 Changes to This Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify you through one or more of the following methods:

• Displaying a notification when you log in to the platform
• Sending a message to your registered email address
• Publishing a notice on the site's home page

If you continue using the service after an updated policy is published, you will be considered to have accepted the new policy. We recommend that you make a habit of reviewing this page regularly.

To learn about the overall rules governing the operation of the site, visit our About Us page, where bb88 game's identity and values are explained in detail.

11 Contact

If you have any questions, requests, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available through the website 24 hours a day, 7 days a week — support is available in Bengali and English

We will process your request as quickly as possible. If you cannot find an answer to your question, check our FAQ section — detailed answers to common questions are provided there.